DEPOSIT & PAYMENT
We accept PayPal, and credit cards (American Express, Discover, Master Card, Visa, and most debit cards). Payment is due upon receipt, though it may be made at any point during the production stages of your order.
If a completed order is not paid for within 30 business days of its completion an additional financing charge will apply. Invoices unpaid after 30 days of project completion will be subject to a 1.5% charge, 3% after 60 days, and an additional 1.5% every 30 days thereafter. Projects unpaid after 90 days are subject to legal action.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility are from Zip Code 55805.
RECEIVING YOUR ORDER
We encourage you to check the quantities and quality of the garments you receive from us immediately. Duluth Screen Printing cannot be held accountable for defects or problems with your order unless contacted within 48 hours of delivery.
In the event an order needs to be cancelled, refunds or return of deposits will be based on the status of the order (Have the items been ordered? Have any of the items been printed? Etc.) and may be subject to penalties and/or restocking charges, at a minimum of 15% of your order.
COLOR FIDELITY ON SPLIT / LEAKED PRINTS
Because of the split print process, you may notice some minor color variations between the split locations. Our heat curing system can affect the dischargability of a fabric, which can affect the appearance of the color of the second print even when we use the exact same ink throughout the process. While we can’t guarantee an exact match for both locations every time, we will absolutely try our best and hold ourselves to the same high quality standards we usually do.
USER SUBJECTIVITY / REFUND POLICY
Duluth Screen Printing stands behind the quality of our screen printing. We will reproduce your graphic onto the garment or substrate with maximum accuracy, quality, and consistency. The satisfaction of the end user with the final printed product is subjective. We offer detailed mock ups (approval by the client is mandatory for every order) or pre production samples ($50 for each color printed or each screen set up) for end user review. We operate under very specific and numerous quality controls, standard operating procedures, and guidelines to ensure a quality finished product, we will not be held responsible for end user subjectivity.
We can split your order and ship to multiple locations, billable at current rates. Please let us know about the split shipment before we print and box your order, otherwise additional charges may apply.
All items will be bulk packaged. Individual folding, tagging, bagging, etc. shall be charged at the current rates.
MISPRINT ALLOWANCE (FOR CONTRACT PRINTING)
When printing on customer supplied garments, we require a 5% misprint allowance or a minimum of 1 shirt per design per garment color, whichever is greater, with no penalty to us. Percentages are based on quantity of imprints, not quantity of garments. We strongly recommend that you order extra garments in each size, style and/or color in the event of misprints. Exact Quantities are not guaranteed and are not available on Rush Orders. Duluth Screen Printing will not be held responsible for consequential damages such as profit loss on spoiled goods.
All artwork produced by Duluth Screen Printing, is owned by Duluth Screen Printing, unless purchased outright by the client. The purchasing of the artwork must be discussed prior to releasing full rights of said artwork.
By submitting artwork to us, you warrant that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to indemnify and hold harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you.
MISTAKES & MISPRINTS
In the event that we make a terrible error in printing your shirts, then we will reprint the order for you at no additional cost. We do not offer refunds. This rarely happens and really only applies to serious mistakes like printing the wrong art, printing the wrong location, or ordering the wrong color garments. If you require precise measurements of artwork, pantone ink matching, or press checks, this must be communicated prior to approval and it is your responsibility to make sure these requests are notated in the “notes” section of the quote sent for approval, and a surcharge may apply.
In this (and any printing industry), misprints happen. A screen could come out of registration, we may find a defect in the garment, the garment may come from a bad dye lot, etc. There are a million things that could go wrong but we manage to keep misprints and defects well below 1% of all garments printed over the course of a year. This isn’t to say that your order will be guaranteed to have less than 1% misprints, this just happens to be our average. If we misprint a few of your garments then we will NOT charge you for these, and we’ll likely even throw them in with the order at no charge if they are passable. Since misprints can happen, we’d encourage you to order extra garments if you need exact quantities due to preorders or team member requests. For example, if you are ordering a single Extra Small garment for your kid, there is a chance that this garment becomes a misprint. Due to the nature of the screen printing process, we would be unable to setup the screens again just to print this single shirt.
We try to minimize it, but misprints do happen and we cannot predict when. Work with us and plan ahead.
OVERRUNS & UNDERRUNS
Overruns or underruns not to exceed 10% on quantities ordered shall constitute acceptable delivery. Duluth Screen Printing will bill for actual quantity printed and delivered. In other words, we may print too many shirts (extremely rare) or we may botch a few and deliver a few less than ordered. This is the nature of the printing industry. If you REQUIRE exact quantities, then please have a conversation with us about it. We’ll likely need to charge an “exact quantity fee” in order to insure this, meaning that we’d order more than we need in case there is a misprint. We will return the unprinted garment and pay the restocking fee.
PROOFS & SAMPLES
Pre press production samples cost $50 per color printed per location and are subject to standard turn time. We can send blank samples of any garment, along with previously printed samples, for far less than a printed sample. We do not offer in house press checks. If you order a sample and decide to order from us, the sample fee will be credited to your final order total.
All orders with a specific deadline must receive written confirmation from DSP staff. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production manager.
DROP DEAD DATES
We define a drop-dead date as the day that the order needs to be completed and ready for shipping (as opposed to an “in-hands-date”, the date when the client needs the order in their hands). We will not commit to a drop dead date until we’ve received order confirmation from the client. It is the client’s responsibility to inform us of their garment selection, quantities and deposit payment. We also need to know the desired completion date upon confirmation, at which time we actually apply the drop-dead-date to the job.
We understand that there are occasions when orders are needed sooner than 10 business days and we strive to fulfill those orders. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by Duluth Screen Printing. We cannot guarantee that we can accommodate all rush orders; however, we will do our best as our customer's priority and satisfaction is our number one priority.
OUT OF STOCKS
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
Shipping is not included in estimates unless specified. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee timeliness or exact delivery dates. Domestic UPS Ground shipping times from our facility are from Zip Code 55805. Best Print Method
We will always choose what we think is the best print method for your job unless you specify otherwise.
GARMENT SELECTION & SUBJECTIVITY
For custom orders we purchase and supply the garments. We expect our customers to do the research on garments before placing an order with us. If garment selection is sensitive, we strongly encourage ordering samples of the garments before placing an order. Digital renditions and mockups of the shirt may vary from physical. Therefore, we highly suggest the customer sees the final color of garment if the sensitivity of the color is high. When the final order is received, we cannot guarantee that the customer will like the garments they chose. We do guarantee print quality at all times. We also will open our showroom to show customers samples of what we have in the showroom to aid the decision, but we cannot guarantee that every garment is in the showroom. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Duluth Screen Printing. The customer is responsible for knowing the terms of the company whose garments they chose to purchase.
Duluth Screen Printing is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk (dozens, or however they are packaged by the manufacturer). We cannot inspect each garment or count them in individually. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.
CUSTOMER SUPPLIED GARMENT
We require contract screenprinting clients to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.
Unless stated otherwise on the respective services page, our minimum order is 24 pieces for contract printing.
Typical turnaround time is 10 working days (two to three full-weeks) from the time that art mockups are approved with a signature or via email. Some services like relabel will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (1,500 pieces or more than 5 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
Refunds - and quantity - are reserved to the sole discretion of Duluth Screen Printing.
Terms and prices are subject to change without notice.